Charge Anywhere terminal onboarding instructions

Charge Anywhere terminal onboarding instructions

Overview

eHopper works with Q1 Rugged Wireless POS and Q2 PIN on Glass POS devices. Both of them are wireless, with a built-in battery.

To use Charge Anywhere terminal on eHopper with a Windows device, you will have to set up Charge Anywhere as the Payment Gateway in Back Office.

Requirements

Must have at least Freedom package to use Charge Anywhere Terminal.

Onboarding

  1. To use this Integration, you need to have a Software License Key.

  2. Enter the Software License Key and Phone Number.

  3. Create an Admin password, security question and security answer.

  4. Press the lock icon on the top right corner.

  5. Sign in with the username admin, and the password you created.

  6. Press on Configuration, Setup, then Transaction Settings.



  7. Under Socket Connection choose Cloud connection.

  8. Press Submit.

  9. There are three modes of tipping available: on screen, on terminal or on receipt. You can switch tip mode in Back Office or on the POS checking Tips&Signature on POS shown field in BO. After setting up each type of tips, you also need to set up it in terminal configurations:
    a. for tips on the terminal: log in as admin, go to Configuration menu, go to Setup, go to Optional prompts, check Tip prompt checkbox.
    b. for tips on receipt: log in as admin, go to Configuration menu, go to Setup, go to Optional prompts, uncheck Tip prompt checkbox. If Prompt tip on terminal is enabled, this transaction will be ignored.
    c. If tips on screen: log in as admin, go to Configuration menu, go to Setup, go to Optional prompts, uncheck Tip prompt checkbox. If Prompt tip on terminal is enabled, this transaction will be ignored.

  10. Tips and signature are two related settings and should be configured together. The signature can be configured on the terminal: press on Configuration, then Setup, then Transaction Settings, to Signature Capture: paper signature, electronic signature or no signature can be chosen. No signature should be chosen by default.

  11. Terminal displays pop up ‘Transaction APPROVED’ after each transaction. In order to turn it off go to Configuration - Setup - Transaction settings and at the bottom check Automatically Close response window.

  12. Request for customer receipt be sent via mail pops up after closing every transaction. In order to disable it go to Configuration - Setup - Receipt options - E-mail options - Email customer receipt unchecked.

  13. Press Back until you are on the Screen that reads QuickSale at the top.

  14. Press the X icon on the top right corner.

  15. In order to add terminal to POS go to Back office - Store Settings - Payment gateway and choose Charge Anywhere as Payment gateway and enter Gateway Merchant ID.


  16. Then go to Settings - Terminal Setup on POS. Click on Add terminal.

  17. Enter TID and Indetification, press Submit.


  18. Press Done.

  19. The terminal is now ready to process payments.

    Note:

  1. If user enter incorrect Merchant ID, Terminal ID or Device ID, the system send call and validate if ID was correct, if not, the error message pops up Wrong Merchant ID, Terminal ID or Device ID.

  2. Currently we don’t support partial approval, please make sure it is disabled.

  3. Users can Close batch by going to Orders and clicking Close batch on POS. 


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