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• How to Install TeamViewer

  Overview In some cases support agents need to connect to user's POS device to provide assistance. TeamViewer app is the best tool for remote access, and can be easily installed for free. Instructions A. TeamViewer for Windows 1. Go to TeamViewer ...

• RetailTime White Screen Troubleshooting

  If your POS app and the app stopper working (white screen), please follow the steps below for troubleshooting, depending on the device you are using: Windows device: Clear cache: 1. open the POS app 2. click on File in top left corner 3. press ...

• Providing RetailTime Support Access

  Overview If you are having issues with your account, you can provide RetailTime Customer Support with temporary access by sending them a temporary password.   Instructions 1. In the left navigation menu, click on Settings---> RetailTime Support ...

• Download RetailTime App for Windows PC

  Overview RetailTime can be installed and used as an app on all Windows PC. Please follow the steps below to install and log in.    Instructions 1. Log in to your RetailTime Back Office at https://bo.retailtime.com/ 2. On the Dashboard, find where it ...

• Receipt Printer Troubleshooting on Windows PC

  If you are using a supported RetailTime printer and your receipt printer stops printing, please follow the below steps for troubleshooting.  1. Hold the Feed button on the printer. If nothing prints, that means their either is a paper jam or no paper ...