How to fix issues with Cash Drawer connection on Windows POS app after upgrading?

How to fix issues with Cash Drawer connection on Windows POS app after upgrading?

If you experience an issue with your Cash Drawer connection after updating your Windows POS app, please set it up again using steps below:

  • On your Windows POS app, go to 'Settings'.
  • Select 'Cash Drawer'.
  • In the list of cash drawers, select the cash drawer model you are using.
  • Select the printer model that the selected cash drawer is connected to from the drop-down list*.

  • Hit "Test".
  • Confirm opening of the cash drawer in modal window.

  • If it was not opened, try selecting another Cash Drawer model.

  • Select the "Done" button to save cash drawer settings.
    • Related Articles

    • Setting Up Cash Drawers on RetailTime App for Windows

      1. Download the driver for the receipt printer that is connected to your cash drawer by following the steps in the following article: https://bizsupport.bizsupport.link/portal/en/kb/articles/installing-driver-for-windows-printers-24-12-2021 2. Open ...
    • Cash Drawer Troubleshooting

      Overview If your cash drawer is not opening, follow the troubleshooting steps below (depending on if the drawer is connected to an Ethernet printer or Bluetooth printer).   Troubleshooting for Drawer Connected to Ethernet Printer Make sure your ...
    • RetailTime Cash Drawer Setup

      Overview This article provides instructions of how to connect the RetailTime cash drawer to a printer and how to set it up in POS. Requirements If using BTP-R180II or Star Micronics TSP100/TSP143 LAN printer, it should be turned on and set up with ...
    • Setting Up Cash Drawers on POS

      Overview You can set up cash drawers on POS with Windows, iPad, Android, or Poynt devices. You have to first connect the cash drawer to a working printer.   Prerequisites 1. The cash drawer and printer you are connecting it to must be compatible with ...
    • Cash Drawer Setup on Poynt

      Overview You can set up the cash drawer on your Poynt device by connecting the drawer to a BTP-R180II or Star TSP100 LAN printer.   Requirements 1. Must have selected Poynt from Payment Gateway drop-down menu in Store Settings of Back Office.  2. If ...