How to Resolve Dejavoo Terminal Issue After Firmware Update

How to Resolve Dejavoo Terminal Issue After Firmware Update

In case your Dejavoo Z11 terminal lost connection with your POS after the latest terminal firmware update, please follow the steps below in order to reconfigure your credit/debit card terminal. as your Dejavoo RegID and AuthKey may have been changed.

 

  1. Reach out to your merchant service provider and obtain a new RegID and AuthKey for your Dejavoo 11 terminal.

 

  1. Log in to your POS and select the menu in the top left corner.

  1. Select Settings -> Terminal Setup

  1. Select your Dejavoo terminal in the row that it appears. Save your old Reg ID and AuthKey just in case, and then enter your new RegID and AuthKey in place of the previous ones.

 

  1. Select the Submit

  1. Select Done

  1. Once reconfigured, we recommend to perform a test transaction on your DejaVoo terminal within the POS, in order to be 100% sure that everything is set properly.

 

    • Related Articles

    • DejaVoo Terminal Setup on RetailTime POS

      Overview US and Canadian merchants can set up and use Z1 or Z11 Dejavoo terminals to process integrated credit and debit card payments via RetailTime. DejaVoo terminals support both, English and French languages. Z1 DejaVoo Terminals Connects via ...

    • Pax Terminal Setup on RetailTime POS

      Overview RetailTime works with PAX S300 device. The PAX S300 has an ethernet wire. Requirements Must have Freedom package to use PAX Terminal or any other card reader as a payment processor with RetailTime POS. Pax Terminal Setup in Back Office 1. ...

    • Terminal Setup on RetailTime App for Windows

      1. Log in to Back Office at bo.retailtime.com, go to Settings—>Apps—>Need to have Credit/Debit POS integration App installed (to get this app installed please contact support@retailtime.com). 2. Go to Settings—>Store Settings. 3. Click Payment ...

    • Poynt Terminal Setup on RetailTime POS

      Instructions 1. In Back Office, go to Settings--->Store Settings in the left navigation menu. 2. In the Payment Gateway drop-down menu, select Poynt. Note: Your Poynt terminal will still be set up if Pax is selected from this field. 3. Click ...

    • Instructions for Resetting RetailTime

      Overview Please follow the instructions below for resetting RetailTime on each device.     1. Delete Cache On Device A) If using RetailTime in a Google Chrome browser: Close the browser window you are currently using RetailTime on. Navigate to your ...