Troubleshooting: Issues Logging In to RetailTime

Troubleshooting: Issues Logging In to RetailTime

Overview

  • You are unable to use multiple RetailTime accounts (with different Account ID's) on the same device simultaneously. If you try to log in to another account after previously logging in with one account, you will receive an error message.
  • To resolve, you will need to either clear the app's cache or reinstall the RetailTime POS app. 

 

Error Messages

A) Back Office 

 

B) POS

 

 

Solution

A) If logging in to Back Office in Chrome browser, clear cache, and cookies on Chrome. 

1. Close the browser window you are currently using RetailTime in.

2. Navigate to your Chrome browser History. 

3. Select Clear browsing data.

 

4. Make sure Cookies and other site data and Cached images and files are selected and then select the CLEAR DATA button.  

 

5. Go back to bo.retailtime.com and log in with the Account ID of the account you want to use on the device. 

 

B) If using the RetailTime POS app on an Android device, clear the cache of the app.

1. Go to Settings on your device.

2. Select Apps.

3. Select RetailTime.

4. Select Storage

4. Select CLEAR CACHE and CLEAR DATA.

5. Open the RetailTime POS app and log in with the credentials of the account you want to use on the app. 

Note: An alternative is to uninstall and then reinstall the app (all data will be saved). 

 

C)  If using the RetailTime POS app on an iPad: uninstall and then reinstall the app (all data will be saved). 

 

D) If using RetailTime POS app on a Poynt device:

1. Swipe down on the home screen of the Poynt device.

2. Select the Settings button on the top of the screen.

3. If you have not yet enabled Developer preferences on the device, select About and then tap PoyntOS Version 10 times. It should prompt you to enter a passcode: enter 157953. Developer preferences should now be enabled. Hit the back button on the top left to return to the main Settings screen.

4. Select Developer Preferences--->System--->Apps---->RetailTime

5. Select to Clear data.

6. Once the data is cleared, select Force stop.

7. Open RetailTime app and log in with the credentials of the account you want to use on the app. 


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