Unblocking Account

Unblocking Account

Overview

After 10 unsuccessful login attempts, a message will pop up informing you that you have been blocked out of Back Office. However, the message will also allow you to authorize to be sent an email to unblock it.

 

Instructions

1. On the login screen, click on here where it says, To unblock Back Office, click here.


2. You will be sent to a new screen where you will enter your email and then click the Unblock button.  

3. You should then receive an email with a link that will unblock your account.


After that you will be able to log back in with your password or reset the password using you PIN number or e-mail address.

    • Related Articles

    • How to Reset Back Office Password

      Overview If you cannot remember your password when logging in to Back Office at bo.retailtime.com, there are two ways to reset it: either through your email or your PIN #.    Resetting Back Office Password Through Email 1. On the Back Office login ...

    • Logging In and Logging Out of Back Office

      Overview To log in to Back Office, you must navigate to bo.retailtime.com in a Google Chrome browser, and then input your Account ID, email, and password. You can log out of Back Office from the left navigation menu.   Requirements If you were using ...

    • Troubleshooting: Issues Logging In to RetailTime

      Overview You are unable to use multiple RetailTime accounts (with different Account ID's) on the same device simultaneously. If you try to log in to another account after previously logging in with one account, you will receive an error message. To ...

    • Logging In and Logging Out of POS

      Overview First of all you need to install RetailTime POS app. Then, input your Account ID, License key, and PIN number, which were provided to you in your welcome email. You can log out of POS from the left navigation menu.   Requirements A register ...

    • Setting Up QuickBooks with RetailTime

      Overview RetailTime POS can be integrated with QuickBooks Online. This allows users to automatically synchronize their sales, inventory, and revenue data with your QuickBooks Plus account, eliminating the need for users to manually input data from ...