Unblocking Register in POS
1. Your register will get blocked after entering an incorrect PIN 5 times. To unblock it, you can either do so in Back Office Register Settings or via email. To unblock via email, select the Unblock register button that appears in the error message on the bottom of the screen.
2. You will be taken to the Unblock register screen. Enter your email into the Enter email field and then select the Unblock button.
3. You will be sent an email with instructions of how to unblock your register.
Activate/Deactivate Register in POS
Activating Register Requirements The register (and its License Key) must not already be activated on a device. You must be working online (as opposed to offline) Instructions 1. On the POS log in screen, enter the Account ID and License Key that you ...
Deactivating Register in Back Office
Overview Only one person may log in to a register with a specific licence key at once. If someone else wants to log in, they will have to deactivate the register in Back Office and sign in again. Instructions 1. In the left navigation menu, click on ...
How to Unblock Your Register
Overview After multiple unsuccessful log in attempts, your register may become blocked. A security feature exists to unblock your register if this occurs. Instructions 1. In the left navigation menu, go to Settings--->Register Settings. 2. Select the ...
Download RetailTime App for Windows PC
Overview RetailTime can be installed and used as an app on all Windows PC. Please follow the steps below to install and log in. Instructions 1. Log in to your RetailTime Back Office at https://bo.retailtime.com/ 2. On the Dashboard, find where it ...
RetailTime White Screen Troubleshooting
If your POS app and the app stopper working (white screen), please follow the steps below for troubleshooting, depending on the device you are using: Windows device: Clear cache: 1. open the POS app 2. click on File in top left corner 3. press ...