Updating Fulfillment Status of Order
Overview
- Customers can update the fulfillment status (New, In Preparation, Prepared, In Fulfillment. Fulfilled) of each order at any point.
Requirements
1. Must be a Freedom customer.
2. Must be assigned either Administrator, Manager, or Sales Person employee roles.
3. In Back Office, Order Management app needs to be installed. For that please contact support@retailtime.com
4. In POS, select Synchronize in the left navigation menu to update.
Instructions
1. Click on Orders in the left navigation menu.
2. Select the order you would like to edit the status for.
3. On the Order Details screen, select the Fulfillment box.
4. A popup list will appear of fulfillment status options. Select the one that you would like to update the order to.
The Fulfillment Options are:
- New: The order has been placed in the system but the kitchen has not yet started preparing the order
- In Preparation: Kitchen has started to prepare order
- Prepared: Kitchen completed preparing order
- In Fulfillment: Order is on its way to the customer
- Fulfilled: The order has been delivered to the customer.
- You can update the fulfillment status for all types of orders, except for Quick Sale and Manual Sale.
- Fulfillment status can be updated at any point, whether after saving an order or after it has been processed.
Related Articles
Reviewing and Updating Orders
Requirements Must be assigned an Administrator, Manager, or Salesperson role. Viewing Orders List To access the orders list, select Orders in the left navigation menu. On the Orders screen, you can view up to 500 of the most recent transactions. ...Viewing Order Info and History in Back Office
Overview You can view all your previous order history and detailed information on the Orders screen. Instructions 1. Open the left navigation menu and select Orders. 2. You will be moved to the Orders screen. Here, you can view up to 500 of your most ...Selecting Order Type
Overview Freedom customers can manually select an order type (Quick Sale, Dine In, Take Out, Drive-Thru, or Delivery) for each order. Requirements 1. Must be under either Administrator, Manager, or Sales Person employee roles. 3. In Back Office ...Taking Orders with Table Management
Prerequisites Follow the steps from https://bizsupport.bizsupport.link/portal/en/kb/articles/table-management-setup-in-pos-15-12-2021 to create your floor plan in POS (set up tables and service sections). Starting a Table Order 1. If the Tables ...Table Management Usage on Poynt Terminals
Overview You can now utilize Poynt devices to take and manage table orders from your guests on the go, in order to expedite and streamline the ordering process. Note: This feature is only available with the Restaurant or OmniChannel plan. ...