Voiding an Order
Overview
You can void an order in POS by accessing the order on the Orders screen. You can only void an order on the same day the transaction was completed.
Requirements
- Must be assigned an Administrator, Manager, or Salesperson employee role.
- Only possible once an order has already been processed.
- The transaction must have been completed on the same register that you are currently operating and before the register was closed.
- Only possible for orders that were processed on the same business day.
- Cannot void an order paid for with more than one credit card.
- When voiding a card transaction, the device must be connected to the same network as the terminal.
Instructions
1. Click on Orders in the left navigation menu.
2. On the Orders page, select the order that you would like to void.
3. On the Order Details screen, click the Void button (when unable to void an order, the Void button will not appear).
4. A popup will ask if you are sure you want to void the order. Select Yes.
5. The order has been voided.
- Once you void an order, it cannot be undone.
Related Articles
Updating Fulfillment Status of Order
Overview Customers can update the fulfillment status (New, In Preparation, Prepared, In Fulfillment. Fulfilled) of each order at any point. Requirements 1. Must be a Freedom customer. 2. Must be assigned either Administrator, Manager, or Sales ...Selecting Order Type
Overview Freedom customers can manually select an order type (Quick Sale, Dine In, Take Out, Drive-Thru, or Delivery) for each order. Requirements 1. Must be under either Administrator, Manager, or Sales Person employee roles. 3. In Back Office ...Customize Order Types
Overview You can customize and manage the Order Type options that will be displayed in the POS, including adding new Order Types, disabling existing ones, and choosing the Default Order Type for each sale. Prerequisites Must have Order Management app ...Table Management Setup in POS
Overview In POS, you can create and form your entire table floor plan for efficient table management and organization. Add and name service sections and the tables that make up each one. Specify the shape, number of seating places, size, and ...Table Management Setup in Back Office
Table Management Setup in Back Office 1. To get Table Management app installed in your Back Office, please contact support@retailtime.com. 2. In the left navigation menu, go to Apps--->Table Management. 3. Select the checkbox next to the store(s) you ...