Basic POS Operations
RetailTime White Screen Troubleshooting
If your POS app and the app stopper working (white screen), please follow the steps below for troubleshooting, depending on the device you are using: Windows device: Clear cache: 1. open the POS app 2. click on File in top left corner 3. press ...
Opening Back Office from POS
Requirements Must have an Administrator or Manager employee role. Instructions 1. Select Back Office in the left navigation menu. If using a Windows device, a separate browser window will open up. If using the RetailTime POS app on an Android or ...
Enable Usage Of Register By Multiple Employees
Overview When feature enabled, after each employee in a store processes or saves an order, he/she will be automatically logged out of POS so a different employee will be able to log in with that register. Instructions In Back Office, ...
Activate/Deactivate Register in POS
Activating Register Requirements The register (and its License Key) must not already be activated on a device. You must be working online (as opposed to offline) Instructions 1. On the POS log in screen, enter the Account ID and License Key that you ...
Working Offline
You can continue to operate RetailTime POS when there is no connection to the cloud server. When offline, you can perform all operations except those that involve a credit card. The indication in the upper right corner shows the status of your ...
Opening/Closing Register
Overview Before you can make any sales in POS, you must first open your register. When your shift is complete, you then close the register. Requirements Must have either an Administrator or Manager role. Opening Register 1. In the left navigation ...
Clock In/Clock Out
Overview Customers can have their employees clock in and out whenever they log in and out of PoS to easily keep track of their hours. Requirements 1. Must be a Freedom Plan customer and have installed the Clock In/Clock Out app in Back Office ...
Viewing Current Register and User Info While Logged in
Overview In POS Settings, you can view the account details of the register you are currently logged in to, including the Register Name and Current Employee. Instructions 1. In the left navigation menu, select Settings--->Account Details. On this ...
Unblocking Register in POS
Instructions 1. Your register will get blocked after entering an incorrect PIN 5 times. To unblock it, you can either do so in Back Office Register Settings or via email. To unblock via email, select the Unblock register button that appears in the ...
Synchronize / Sync Data
Overview You will need to sync your data in POS any time changes are made in back office or after you have been working offline. When to Sync Data If make any changes in Back Office If you are back online after operating POS offline ...
Instructions for Resetting RetailTime
Overview Please follow the instructions below for resetting RetailTime on each device. 1. Delete Cache On Device A) If using RetailTime in a Google Chrome browser: Close the browser window you are currently using RetailTime on. Navigate to your ...