Settings
Preset Discounts
Overview Preset Discount lets you configure reusable, automatic promotions in the Back Office that apply at the POS without cashier intervention. Once active, presets are applied to qualifying transactions automatically—no manual discount entry ...
How to Unblock Your Register
Overview After multiple unsuccessful log in attempts, your register may become blocked. A security feature exists to unblock your register if this occurs. Instructions 1. In the left navigation menu, go to Settings--->Register Settings. 2. Select the ...
Deactivating Register in Back Office
Overview Only one person may log in to a register with a specific licence key at once. If someone else wants to log in, they will have to deactivate the register in Back Office and sign in again. Instructions 1. In the left navigation menu, click on ...
Display Suggested Tip Amounts for Customers on Receipts
Overview You are able to set up custom tip amounts for customers to choose from, which will be displayed on customer receipts, in order to promote fair tip amounts for your employees, boosting staff morale. Instructions Log in to Back Office and go ...
Unblocking Account
Overview After 10 unsuccessful login attempts, a message will pop up informing you that you have been blocked out of Back Office. However, the message will also allow you to authorize to be sent an email to unblock it. Instructions 1. On the login ...
Providing RetailTime Support Access
Overview If you are having issues with your account, you can provide RetailTime Customer Support with temporary access by sending them a temporary password. Instructions 1. In the left navigation menu, click on Settings---> RetailTime Support ...
Customize Information Displayed on Kitchen Receipt
Overview Allow for a more efficient ordering process by choosing to display the customer's name and phone number on kitchen receipts, in addition to the Order Source (if an order came from the POS, online site, or self-serve kiosk). Instructions Log ...
Supported Languages
Currently, RetailTime supports English, Spanish, French, German, and Russian languages (set in the Account Language field in the Company Settings Localization tab). However, you can create translations for items, modifiers, ingredients, and taxes in ...
Company Settings
Overview Updates to Company Settings determine the default settings for all stores in the company that the one updating is assigned to. It will not impact those stores that the user is not assigned to. Changes made in Store Settings of particular ...
Register Settings
Overview You can add additional registers to your store(s) and customize your registers in Register Settings. Register Settings for a register will override any contradictory default settings set in Store and Company Settings. You can update ...
Store Settings
Overview Changes made in Store Settings of a particular store will override default changes made to all stores in Company Settings. Any changes made in Register Settings for a particular register of that store will override default changes made to ...
Price Editor
Price Editor What is Price Editor? Price Editor is a Back Office tool for bulk-updating inventory prices. Why this is useful (Cash Discount / Dual Pricing merchants) If you’re enrolled in Cash Discount / Dual Pricing, your “credit price” is typically ...
Adding Taxes with Tax Agencies and Tax Manager
Overview To add a tax, you will first need to add a Tax Agency and then create the tax in the Tax Manager. To apply a tax to a store, you will need to add the tax to the Taxes tab in the store's Store Settings page. To apply a tax to a product, you ...